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Unknown Error #: -30 during install

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danb4026
25 Feb 2010 16:36

Registered User
Joined: Feb 10
Posts: 2

Using windows 7 64. During install get the above mentioned error message.  Program seems to install anyway, but  I get the same message when the "Activate, Try, Buy" screen appears and I hit "try".

DrShaderlight
25 Feb 2010 16:47

Moderator
Joined: May 09
Posts: 135

Hi,

Please can you try running the license manager as an administrator to make sure all of the services are running with the correct permissions. To do this go to your start menu - All Programs - Shaderlight

Right click on the 'Shaderlight License Manager' and select 'Run as administrator'

If this doesn't solve the problem, please could you email support@artvps.com and the guys will be able to help you.

Doc

danb4026
26 Feb 2010 01:31

Registered User
Joined: Feb 10
Posts: 2

That did not solve the problem.  I will send an email.

alaabasit
01 Mar 2010 12:52

Registered User
Joined: Mar 10
Posts: 1

change compatibility to vista os by clicking right properties

DrShaderlight
02 Mar 2010 09:59

Moderator
Joined: May 09
Posts: 135

Quote: (alaabasit @ 01 Mar 10 12:52)

change compatibility to vista os by clicking right properties

Thanks for helping alaabasit, this isn't behaviour the support guys have seen. Will pass it to the guys to have a look at whats happening.

Doc

andymations
08 Mar 2010 14:25

Registered User
Joined: Mar 10
Posts: 1

Hi,

I'm having the same problem, with the same windows setup. Administrator mode didn't work. But running it under vista compatibility appears to start it up.

 

Andy Mac