Preset Resolution Output stuck on 640x480 even with Trial Activation

Total Posts: 1

Im using OS x with Sketchup 2017, and I can’t change the resolution of the Render Output even after trial activation for the free PRO for 14 days. This is day 2. I’m able to get the other pro features and it allows me to select the output but when I go to render, it just renders 640x480. What’s the solution?

Total Posts: 509

Hi - please send this issue directly to as well

Total Posts: 117

This issue has been resolved with a restart of SketchUp and Shaderlight.

many thanks