Shaderlight

Shaderlight Stopped working

 
franco
Total Posts: 5

Hi -
Shaderlight quits unexpectedly every time I try a render and I am not getting a response from the support team.
My license keeps having to be re-set. Is there a reason for this?
Franco

kate
Total Posts: 117

Hi Franco
We responded to your email earlier today so apologies if you didn’t receive it.

To help us diagnose what’s happening can you please provide some additional information.

Does the problem happen when you render a different scene?

If so, can you explain in more detail the steps leading up to Shaderlight closing?

Have you recently changed anything with your rendering setup?  Installed a new plugin for example.

Please can you email us at support@artvps.com with this information and we can assist you directly.

many thanks
Kate