Shaderlight

Shaderlight wont render above 640x480 after system upgrade

 
WarrnamboolCC
Total Posts: 2

Hi, after we upgraded our mac to High Sierra recently, Shaderlight will only let us render at a maximum resolution of 640 x 480. We have emailed support but havent heard anything back as yet, is there anything that we can do to get shaderlight rendering at full resolution again?

kate
Total Posts: 117

Hi

I’m sorry that you’ve not yet received a reply from support.

You will need to reactivate your Shaderlight license after updating your OS.

I have reset your license so you can do this.  If you still have problems, please email support@artvps.com and they can get back to you as soon as possible.

many thanks
Kate

WarrnamboolCC
Total Posts: 2

Hi Kate
Brilliant, thanks for that, its all working properly now
Cheers
Tim