Shaderlight Load Error

Total Posts: 2

When I start SketchUp 2018 a pop up window reads “Loading Error” for the Shaderlight extension.  If I go into Extension Manager Shaderlight shows an “unsigned” notice.  The menu taskbar does not show a plug-in drop down menu. I need assistance as I have repeatedly installed and uninstalled the software and cannot get it to work.

Total Posts: 117

Hi there

Can you please email a screenshot of the error you are seeing to and we can take a look.

The ‘Unsigned’ message appears because Shaderlight is not currently compatible with the way that Trimble implements extension signing.  This won’t affect your use of Shaderlight.

I hope that helps.

Total Posts: 1

Same error for me

Screenshot attached
Edit: additional screen grabs

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Total Posts: 2

Kate replied with the following solution which worked for me:

Ok.  Can you please try installing the Microsoft Visual C++ 2010 Redistributable Package (x64) from the following location:

Download Microsoft Visual C++ 2010 Redistributable Package (x64) from Official Microsoft Download Center
The Microsoft Visual C++ 2010 Redistributable Package installs runtime components of Visual C++ Libraries required to run applications developed with Visual C++ on a ...

We believe the error might be to do with some missing Windows components and the above package should fix it.

If you still have problems, please do let us know.