Upgrade not working

Total Posts: 1

I upgrade to the 2019 version, but when using it with SU, I can’t access any resolution bigger than 640 x 480!  Why?

Total Posts: 506

Hi - if not already done, please send your problem also by postmail directly to “” - probably this will speed up help. (which software did you update to 2019? - SkUp or Shaderlight or both?)

Total Posts: 115

Hi Jens3D

I can see that you have a Shaderlight 2019 license.  After activation please ensure that you restart SketchUp and Shaderlight so that your license is updated.  If you still have problems, please do email

many thanks