Shaderlight

Upgrade not working

 
Jens3D
Total Posts: 1

I upgrade to the 2019 version, but when using it with SU, I can’t access any resolution bigger than 640 x 480!  Why?

EGIE
Total Posts: 482

Hi - if not already done, please send your problem also by postmail directly to “support@artvps.com” - probably this will speed up help. (which software did you update to 2019? - SkUp or Shaderlight or both?)

kate
Total Posts: 100

Hi Jens3D

I can see that you have a Shaderlight 2019 license.  After activation please ensure that you restart SketchUp and Shaderlight so that your license is updated.  If you still have problems, please do email support@artvps.com

many thanks
Kate