Shaderlight

Pro version forgets license

 
togo
Total Posts: 15

it always happens on the weekend close to a deadline, which is extra annoying.
There is no change in system or hard disc nor battery etc.
Is there a chance to get support before Monday?
I wrote an eMail to the support as well.
Thanks*togo

kfoojones
Total Posts: 284

Hello togo,

We have re-enabled your activation code so that you can reactivate your computer. Apologies for the inconvenience!

Regards,
Shaderlight support

togo
Total Posts: 15

... works again. Thank you very much!
togo

alexstevens
Total Posts: 1

Shaderlight seems to have forgotten license activation. Tried to reactivate by entering all numbers shown in screenshot, but no luck.

Thanks,

Alex Stevens

Image Attachments
Screen_Shot_2020-03-27_at_9.46_.33_PM_.png
Click thumbnail to see full-size image
awaddington
Total Posts: 392

Alex,
I suggest deleting the image with your license codes from your post and emailing Shaderlight support directly (support@artvps.com)
Good luck.
Andrew