Shaderlight

URGENT - transparent background

 
LKA71
Total Posts: 10

Please help! When rendering in sketchup and export image in tiff or png, the transparency alpha channel for background is missing!!
Any suggestion?

EGIE
Total Posts: 504

hi - could you please share screenshots of your model including your SketchUp shadow settings and your Shaderlight render settings. To show us the result you have achieved so far does not hurt as well :-)

Essentially, this topic also shows all necessary steps:
http://www.artvps.com/index.php/discuss/viewthread/3157/

kfoojones
Total Posts: 274

It looks like we inadvertently introduced a bug that broke the transparency information in PNG and TIFF output in the 7.1 update.

We have found a fix and are preparing a 7.1.1 update that we hope will address the problem you’re describing.

Apologies for the inconvenience!

Regards,
Shaderlight support

kfoojones
Total Posts: 274

The 7.1.1 release should fix this issue and is now available for download from the following links:

Windows: https://www.artvps.com/dl/ShaderlightForSketchUp_711.msi
Mac: https://www.artvps.com/dl/ShaderlightForSketchUp_711.dmg

Thank you for reporting this issue and thanks for your patience!

Regards,
Shaderlight support

LKA71
Total Posts: 10

At the speed of light!!
Works perfectly, thank you so much!!