Shaderlight

 

 

What are the differences between the free version of Shaderlight and the Shaderlight Pro 14 day trial?

The free version can be downloaded without the need to register or sign in to the site. Activation is not required for this version, so no license code will be issued. Shaderlight will run with certain features disabled.

The 14 day Shaderlight Pro trial can only be downloaded if you are a signed in, registered member of the site. After downloading you will be given a 16 digit activation code, which will also be emailed to you. When you are ready to start your 14 day trial of the Pro features, follow the activation instructions below:

Once you have installed Shaderlight you will need to activate the license. Go to the SketchUp 'Plugins' menu, then select 'Shaderlight for SketchUp' and choose 'Activate Shaderlight..'

Enter your Shaderlight activation code when prompted and you should then be able to activate successfully. After you restart SketchUp your Shaderlight Pro features will be active.

After 14 days the trial license will expire, and the software will revert to the free version with some features disabled.

For a feature comparison between Shaderlight Free and Pro go to http://www.artvps.com/index.php/products/shaderlight/free-vs-pro

Does Shaderlight work with SketchUp 2017?

The latest version of Shaderlight is compatible with SketchUp 2017.  New customers can purchase a full or educational license from our shop.  Existing Shaderlight customers can upgrade to by purchasing an upgrade license. 

I am using Windows 8. How do I install Shaderlight?

Double click on the downloaded Shaderlight installer file and a message will appear saying "Windows SmartScreen prevented an unrecognised application from starting. Running this application might put your PC at risk". Below this message is a link entitled "More Info". Click on this link and two options will appear - "Run anyway" and "Don't run". Click on "Run anyway" and the Shaderlight installer will start and run normally.

I've downloaded the Shaderlight Pro 14 day trial but haven't received my trial license

When you request a trial your trial license code will be displayed on screen along with a download button to download the software.  You will also be sent an email containing your license code to your registered email address.

Some modern filters block any automatically generated emails so please do check your spam folder.  

To view your trial code online, login to our website and click on the "My Codes" link just below the main menu bar at the top of the page. You could also request a trial again - your original code will be displayed on screen again as well as sending another email.

I have installed the trial version but the Pro features aren’t working

Once you have installed Shaderlight you will need to activate the license. Go to the SketchUp 'Plugins' menu, then select 'Shaderlight for SketchUp' and choose 'Activate Shaderlight..'

Enter your new Shaderlight activation code when prompted and you should then be able to activate successfully. After you restart SketchUp your Shaderlight Pro features will be active.

When I try to activate my license I get an error message which says my activation has failed "Activation server version too old (-145)"

It may be that your security software is blocking the server from activating and writing your code. Please try the manual activation process as covered in our online manual at the following link:

http://www.artvps.com/media/onlinehelpSU/activation_licensing.htm

If you are still unable to activate your software please contact .(JavaScript must be enabled to view this email address)

I need to move my Shaderlight Pro license to another computer

Shaderlight licenses are non-transferable however we provide two activations so that you can run Shaderlight on both your desktop and laptop - just not at the same time.  If you need to move your Shaderlight license to another computer please contact .(JavaScript must be enabled to view this email address).  There is a discretionary administration charge of $50 to move each license depending on circumstances.

Can I use Shaderlight on more than one computer?

The Shaderlight Pro license agreement states that Shaderlight can be installed on 2 computers, but these are not licensed to be at the same location or used at the same time.

Educational licenses however, due to being heavily discounted, may only be installed on one computer and are non-transferable.

I don’t see a Shaderlight Toolbar

The toolbar should be there when you start SketchUp as long as Shaderlight is still installed. To check that the toolbar is switched on:

Windows:

In the Windows version of SketchUp go to the 'View' menu and then select 'Toolbars'. Make sure that Shaderlight is there and it is ticked.

Mac:

In the Mac version of SketchUp go to the 'View' menu and then select 'Tool Palettes'. Make sure that Shaderlight is there and is ticked.

When this menu item has been turned on the Shaderlight toolbar should appear when SketchUp is started. 

Images aren’t displaying in the Shaderlight render

Currently image objects need to be exploded to display in Shaderlight. This is done by right clicking on the image object and selecting ‘explode’ 

An image object inside a component will also need exploding to display correctly. 

The component does not need exploding.

My internal scene renders are noisy

The Pro version features something called Global Illumination, which is vital for rendering interior shots because it simulates light bouncing around in an interior space.

Without Global Illumination (which is turned on when you choose to render using the "Interior (GI)" mode) an interior scene will struggle to receive sufficient illumination and become grainy.

The second thing that you need to be aware of is the use of skylight portals. These are an efficient way of ‘directing’ light through windows and openings.

A video on Skylight portals can be found here:

I need to re-install a previous version

We regret that we no longer support Shaderlight v1 and v2.  Customers using these versions can still download the software from the links below but if any issues are encountered we are unable to provide support.

Shaderlight v1. Mac or Windows

Shaderlgiht v2 Mac or Windows

Shaderlight 2015 (v3) Mac or Windows

Shaderlight 2016 (v4) Mac or Windows

I need to update to the latest version

To ensure you are running the latest version of Shaderlight for SketchUp, go to plugins in SketchUp > Shaderlight for SketchUp > About Shaderlight.  In this box it will show whether there is an update available. If there is click the link to reach our download page.

Here you simply download the relevant installer and then run. There is no need to uninstall your previous version.

I can't see the 'Exterior' or 'Internal (GI)' lighting options in the settings menu

In our last release we changed the name of these menu options. Direct illumination” is equivalent to previous versions’ “Exterior” while “Global Illumination” is equivalent to previous versions’ “Interior (GI)” (the “GI” standing for global illumination). We renamed the options in response to improved global illumination that is now suitable for both interior and exterior use.